Terms and Conditions

Booking Procedure:

Bookings must be made in writing, either by email, fax or letter. These must be acknowledged and confirmed by Sigo Adventures and Tours in writing to you.

Sigo Adventures and Tours Central Reservations email is [email protected]

Terms and Conditions:

  • All prices are quoted and payable in United States dollars.
  • Rates are net and non-commissionable.
  • All tours are based on a minimum of two pax unless a greater number indicated.
  • All Botswana transfers are based on a minimum of two pax.
  • Children under 12years half price, children under 2years free except Chobe Day trips and Livingstone Island activities. Children under 12 years are NOT recommended for Chobe Day trip unless by special request.
  • Visa fees, where applicable, are not included in the prices on the rate sheet.
  • In all tours the pick up of guests within the Livingstone and Victoria Falls area are included in the price. Lodges situate outside the Livingstone Town will be subject to additional transfer charges.
  • Livingstone Island launch site is from the Royal Livingstone so Sun residents do not pay transfer fees.
  • Private services of vehicles and boats will be charged according to the vehicle or boat capacity.
  • The Victoria Falls Tour entrance fee for Sun Residents is included in the accommodation price.
  • The Victoria Falls Tour entrance fee for Non Residents is included in the Bushtracks price.
  • The Falls Tour entrance fee on the Zimbabwe side is NOT included.
  • Please note we reserve the right to cancel at any time, a tour booked due to rain, closure by national parks or any other unforeseen event.
  • Prices may be subject to change without notice should operating costs rise beyond our control.
  • Refunds are offset against future bookings. If you prefer bank transfers, a minimum bank fee of US$50 is your cost.
  • Guest list are to be provided 4 weeks prior to date of travel.
  • Tour Leader/s is/are to be indicated as such or they will be charged for (see complimentary notes).
  • Children aged under 12 years or under 2 years should be clearly indicated as such or they will be charged as adults.

Groups: 

  • Guest list are to be provided 4 weeks prior to date of travel.
  • Tour Leader/s is/are to be indicated as such or they will be charged for (see complimentary notes).
  • Children aged under 12 years or under 2 years should be clearly indicated as such or they will be charged as adults.

Group Series:

  • Fixed departure dates to be given one year in advance.
  • Guest list: to be provided 4 weeks prior to date of travel. (Any updates after this time must be received 24 hours before arrival in writing).
  • Tour leaders for groups 20+are to be indicated as such or they will be charged for (see complimentary notes).
  • Children aged under 12 years or under 2 years should be clearly indicated as such or they will be charged as adults.

Cancellations:

Cancellations must be received and acknowledged in writing. The following conditions apply:

  • Group/Group Series 

Any reduction in numbers 4 weeks prior to arrival will be charged a 100% cancellation fee/non transferable fee. N.B. that non-Bushtracks activities (as indicated in the rate sheets) have different cancellation policies and they depend on the size of the group. Please always check, as they are too numerous to include here.

  • FIT 

Tours and transfers attract a 100% cancellation fee if not advised 12 hours before pick up time in writing.

Child Policy:

  • Sigo Adventures and Tours products: Children under 12 years are half price, children under 2 years free except for Chobe Day trip which are not recommended for children and who will be charged at full fare if special authorisation is granted.
  • Non Sigo Adventures and Tours Products (i.e. under activities tab on rate sheet) please see descriptions for minimum age requirements and payments due.

Payments:

  • Groups: 20 plus -10% to confirm booking; 90% - 4 weeks before date of travel
  • FITS: 19 or less 100% - 2 weeks before date of travel
  • Failure to pay before your guests arrive will result in cancellation. 
  • Accounts running over the credit period will have credit facilities reviewed/removed
  • Discrepancies to be indicated prior to the date of travel and emailed/faxed to the accounts department for reconciling, then included in the following months payment
  • Any account running for more than 60 days will be closed permanently
  • A Remittance Advice should always be emailed at the time of payment to allow for correct payment to invoice allocation to your account.
  • Any refunds due if not set off against future bookings are subject to Bank transfer charges (currently a minimum of US$50 per transfer)
  • All payment to be received into our Bank  account at the US$ invoiced amount in order to confirm bookings

Sigo Adventures And Tours Bank Details:

Bank Name: Barclays Bank (Z) Ltd
Branch Name: Lusaka
Swift Code: BARCZMLX
Account Name: SIGO TOURS & ADVENTURES
Account Number: 1029027
Branch Sort Code: 020001

Responsibility:

The clients is responsible for his/her passport validity, visas, travel permits, travel insurance, health certificates, inoculations and any other documentation required for the trip. The system of ‘Manifests’ for the waiver of visa fees has been withdrawn by the Department of Immigration and travellers are strongly advised to obtain visas prior to travel. Full Visa payments in US$ Cash and in the correct denominations will be your responsibility.